Confirmation: Upon reservation, a confirmation will be sent to you by email.
Payment policy: Payment is required at the time of booking
General Conditions
- More than 72 hours before the excursion: 95% refund of the service (5% administration fee applies).
- Between 24 and 72 hours before the excursion: 50% refund of the service.
- Less than 24 hours before the excursion: no refund.
For bookings covering multiple dates, each date is subject to the cancellation policy independently.
Special Period – Holiday Season
For any service booked between December 22, 2025, and January 11, 2026 (inclusive), no refund will be granted if the cancellation occurs less than 7 days before the scheduled date and time, regardless of the reason.
👉 The exceptions listed below do not apply during this period.
Exceptions (outside the special period)
This policy may be waived in the following cases:
- Medical issues, justified by a medical certificate provided no later than the day of the excursion.
- Inability of the client to reach the island to attend the excursion.
- Adverse weather conditions preventing the activity from being carried out safely: SERIAL DIVERS reserves the right to cancel in this case. Clients will be notified and may either reschedule their excursion or receive a full refund.