CANCELLING POLICY

Confirmation: Upon reservation, a confirmation will be sent to you by email.

Payment policy: Payment is required at the time of booking

General Conditions

  • More than 72 hours before the excursion: 95% refund of the service (5% administration fee applies).
  • Between 24 and 72 hours before the excursion: 50% refund of the service.
  • Less than 24 hours before the excursion: no refund.

For bookings covering multiple dates, each date is subject to the cancellation policy independently.

Special Period – Holiday Season

For any service booked between December 22, 2025, and January 11, 2026 (inclusive), no refund will be granted if the cancellation occurs less than 7 days before the scheduled date and time, regardless of the reason.
👉 The exceptions listed below do not apply during this period.

Exceptions (outside the special period)

This policy may be waived in the following cases:

  • Medical issues, justified by a medical certificate provided no later than the day of the excursion.
  • Inability of the client to reach the island to attend the excursion.
  • Adverse weather conditions preventing the activity from being carried out safely: SERIAL DIVERS reserves the right to cancel in this case. Clients will be notified and may either reschedule their excursion or receive a full refund.