CANCELLING POLICY

The cancellation policy is as follows:

  • More than 96 hours from the date and time of the outing, we refund 100%
  • From 48 to 96 hours from the date and time of the outing, we refund 25%
  • From 24 to 48 hours from the date and time of the outing, we refund 50%
  • Within 24 hours of the date and time of the outing, no refund will be made.

There may be several exceptions to this cancellation policy:

  • Medical problem justified by a medical certificate
  • Impossibility for the client to come to the island to perform the service

In case of bad weather conditions, we will try to move the reservation. If this is not possible for the customer, we will issue a full refund.